Imunify360 causing Solid Central site disconnections

Incident Report for Status - Liquid Web Family of Brands

Identified

We're currently aware of an issue where Imunify360, a security system used by many server administrators and hosting providers, is incorrectly blocking requests from Solid Central. When Solid Central tries to refresh site data or establish a new connection, these requests may be flagged as a potential threat and fail as a result.

Customers affected by this issue need to add Solid Central's IP addresses to the allowlist in their Imunify360 settings, or ask their hosting provider to make the change on their behalf. Instructions are available here:
https://cloudlinux.zendesk.com/hc/en-us/articles/4418879896850-An-IP-has-been-locked-by-Imunify360-How-to-add-the-IP-to-the-White-List

You can find the list of Solid Central IP addresses here:
https://solidwp.com/documentation/central/how-it-works/tips-for-troubleshooting-solid-central/#h-important-central-ips

The Solid development team are actively exploring changes to help prevent this issue going forward and have reached out to the Imunify360 team for their assistance.

We appreciate your patience while we work through this.

Posted Dec 04, 2025 - 14:35 CST

This incident affects: Solid Central.